Support under the annual maintenance contract is remote first and on site when it has to be. This is the path a problem takes.
WhatsApp or phone to the support number, with the screen or the station name.
The engineer opens the plant server through the approved path and looks at the logs and the screen you see.
Most issues end here — a setting, a mapping, a release. If a station cannot work, a workaround keeps the line moving.
When hardware, cabling or a machine interface needs hands, an engineer comes to the plant.
You get what was wrong, what was done and what changed — in writing.
Tell us about your plant and what you want to see. We visit, connect one machine or station, and you watch your own data in MOS before anything is quoted.