Tradename : DIGIRYZE PRO

1. Introduction

Welcome to Digiryze. These Terms and Conditions govern the use of our services, including CRM solutions, web development, software development, and domain-specific services. By accessing or using our services, you agree to comply with these terms. If you disagree with any part of these terms, you must discontinue using our services.

2. Services

a. CRM Solutions

• Scope: We provide CRM implementation, customization, and integration services to optimize client relationships.
• Customization: Tailored solutions are offered to meet specific business needs, subject to a detailed scope of work agreed upon prior to commencement.

b. Web Development

• Design and Development: We offer comprehensive web design and development services, including UI/UX design, front-end and back-end development, and website maintenance.
• Technology Stack: Our team uses a variety of technologies based on project requirements and client preferences.

c. Software Development

• Custom Solutions: We develop custom software solutions to address unique business challenges, including mobile applications and enterprise software.
• Project Management: Our process includes requirements analysis, design, development, testing, and deployment.

d. Rental Services and Subscription Plans

• Subscription Models: We offer monthly and yearly domain-specific services with varying pricing based on the business type selected. Each plan includes defined features, and certain usage limits may apply.
• Renewal Policy: Subscriptions automatically renew unless canceled in writing 30 days before the renewal date. Failure to cancel in time may result in additional charges.
• Price Changes: We reserve the right to adjust pricing. Clients will receive 60 days’ notice of any price changes, and continued use of the service after the change constitutes acceptance of the new rates.
• Trial Period: A 2-day free trial is available for rental services. If the service is not canceled before the end of the trial, the client will be billed according to the selected plan.

3. Service Level Agreement (SLA)

• Uptime Guarantee: We guarantee 99.9% uptime for our hosted solutions. If this guarantee is not met, service credits may be issued.
• Response and Resolution Times: We aim to respond to support requests within 2 hours and resolve issues within 24 hours, depending on severity.

4. Support and Maintenance

• Support Availability: Support is available Monday to Friday, 9 AM - 6 PM through phone, email, and our ticketing system.
• Included vs. Additional Support: Basic support is included in the subscription. Additional or specialized support may incur extra charges.
• Maintenance and Updates: Regular maintenance and updates will be scheduled with prior notice. Planned downtime will be communicated in advance.

5. Data Protection and GDPR Compliance

• Data Ownership and Access: Clients retain ownership of their data and can request access at any time, especially upon service cancellation.
• Data Security Measures: We implement industry-standard encryption and conduct regular security audits to protect client data.
• GDPR Compliance: For clients in the EU, we comply with GDPR regulations, including data processing terms and the rights of data subjects.

6. Fees and Payment

• Pricing: Project and subscription pricing are detailed in the service agreement.
• Payment Terms: Invoices are issued according to the agreed schedule. Payments are due within 15 days of invoice issuance.
• Late Payments: Late payments may result in service suspension and a late fee.

7. Trial Period and Project Engagement

• Free Consultation: For custom software projects, we offer a free consultation to understand the client’s core requirements and propose a solution. Once the client is satisfied, a commercial proposal is shared.
• Project Commencement: Upon acceptance of the proposal, a 50% deposit is required to start the project.
• Project Delivery: After the deposit, no further charges apply until project completion. A demo is provided under the DigiryzePro Tag, and the client has 2 working days to review. The project is fully delivered only after the remaining 50% payment is received.
• After-Sales Support: The project comes with a 1-year Annual Maintenance Contract (AMC) covering bug fixes and maintenance of existing features. New features require a 50% upfront payment based on the new scope.

8. Intellectual Property

• Ownership: Upon full payment, ownership of the final deliverables transfers to the client. Digiryze retains ownership of any pre-existing materials and tools used to create the deliverables.
• License: Clients receive a non-exclusive, non-transferable license to use the deliverables for their internal purposes only.

9. Data Portability

• Data Export and Migration: Clients can export their data at any time. Assistance with data migration is available for an additional fee.

10. Limitation of Liability

• Liability Limits: Our liability for any claim arising from our services is limited to the fees paid by the client. We are not liable for indirect, incidental, or consequential damages, particularly considering the varying risks across different business domains.

11. Confidentiality

• Confidential Information: We maintain the confidentiality of all client information and will not disclose it to third parties without written consent.
• Non-Disclosure Agreement: A separate NDA may be signed to further protect confidential information.

12. Warranties and Disclaimers

• Service Warranty: We warrant that our services will be provided with reasonable skill and care. However, we do not guarantee that the deliverables will be error-free or uninterrupted.

13. Termination

• Termination by Client: The client may terminate the agreement by providing written notice. Payment is required for all work completed up to the termination date.
• Termination by Company: We reserve the right to terminate services if the client breaches these terms or fails to make timely payments.

14. Changes to Terms

We reserve the right to update these terms and conditions at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the revised terms.

15. Force Majeure

We are not liable for delays or failures due to events beyond our control, including natural disasters, pandemics, cyber-attacks, or government actions.

16. Dispute Resolution and Jurisdiction

• Arbitration: Any disputes will be subject to binding arbitration in [Your Jurisdiction].
• Governing Law: The laws of [Your Jurisdiction] govern these terms.

17. Contact Information

For questions or concerns regarding these terms and conditions, please contact us at 9560793054.